RETURN-POLICY

Return and exchange policy

- Returning or exchanging the product is the right of all our customers, and it includes all the products that we offer in our store.

- All products offered in our store are subject to the exchange and refund policy in accordance with the terms and conditions stated on this page.

- Return or exchange is possible if the product is in its original condition when purchased and packed in its original packaging.

- Return within three (3) days and exchange within seven (7) days from the date of purchase.

- Please contact us via the Contact Us page or via our phone numbers to request a return or exchange.

- Please take a picture and send the product with the city, address and order number specified so that it can be replaced with another product if the product is damaged, has a certain defect or is not used in accordance with the agreement.

- A full refund is given to the customer if the product received is completely different from the one shown on our website.

- We are not responsible for the expectations of customers' use of products, which we have not mentioned on the product page of our website.

- Deduction of 30% or no less than 25 dirhams if the customer does not want the product and there is no defect or problem mentioned in it.